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Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With approximately 170,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Its home page is www.accenture.com.

Designation	service management processes (e.g. ITIL)
Job Description	Service Desk (Call Management) experience of call logging, call diagnosis and allocation to work teams, inclusive of agreed updates to call originator. Good understanding of service management processes (e.g. ITIL) Experience of Incident & Problem Management identification, management and escalation of incidents and problems where appropriate. Experience of Change management receipt, logging, impact assessment, implementation where appropriate, and management of changes through agreed process। Web Logix Web Design India | CSS Xhtml Templates | Logo Design | Template Design | css 2.0 development Strong Communication skills ( Written and Oral)
Desired Profile	'ITIL', 'Call Management', 'Incident & Problem Management '
Experience	4 - 6
Industry Type	IT-Software/ Software Services
Functional Area	ITES/BPO/KPO, Customer Service, Ops.
Education	UG - Any Graduate - Any Specialization PG - MBA/PGDM - Any Specialization;MCA - Computers;MS - Any Specialization
Location	Bangalore
Keywords	ITIL, Call Management, Incident & Problem Management
Contact	Ananda Reddy Accenture Accenture IBC Knowledge Park 4/1, Bannerghatta Road Bangalore - Karnataka ,In 560029
Telephone	91-080-41061281
Email	ananda.reddy@accenture.com
Website	http://www.accenture.com
Job Posted	05 Nov