Experience:
1 - 2 Years
Location:
Delhi/NCR
Compensation:
Rupees 90,000 - 2,00,000
Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
05 Nov
Job Description
Responsibility
Responsible for compliance to the company system and processes
Responsible for compliance to Client system and policies
Bound by the HQ Confidentiality Norm and the internal NDA policy
Responsible for accuracy and confidentiality of data being entered into the HyperEye Tool
Responsible for compliance to the company system and processes
Responsible for compliance to Client system and policies
Bound by the HQ Confidentiality Norm and the internal NDA policy
Responsible for accuracy and confidentiality of data being entered into the HyperEye Tool
Desired Candidate Profile
Job Role
Responsible for monitoring Transactions for Client / 3rd Party call center agents
Responsible for scoring the Transactions
Responsible for providing feedback on each Transaction for every agent to make them even better.
Responsible for adhoc assignments based on business needs
Responsible for participating in Client Calibration and internal mock / auditing process
Responsible for monitoring Transactions for Client / 3rd Party call center agents
Responsible for scoring the Transactions
Responsible for providing feedback on each Transaction for every agent to make them even better.
Responsible for adhoc assignments based on business needs
Responsible for participating in Client Calibration and internal mock / auditing process
Company Profile
- Seattle, Washington-based HyperQuality, founded in 2003, is an independent contact center quality assurance firm with a focus on quality data. We believe contact center operations can be improved by a three-part process: * Perform sharp analysis on method with constant calibration; * Provide reliable and valid data for agent improvement; * Engage in a frequent and thorough review process. As a growing organization at a blazing pace, HyperQuality provides unparalleled growth opportunities, both vertically and cross functionally. All Quality Consultants are eligible to apply for Team Lead role just after 6 months of joining. HyperQuality nurture a robust people focus culture with trend setting initiatives like, Globalization - where India based Quality Consultants work in Seattle office on an OJT, inhouse Tuck shop, dedicated Training and Development function preparing QCs for next level. At HyperQuality everyday is an EvenBetter experience.
Contact Details
Company Name:
HyperQuality India Pvt. Ltd.
Executive Name:
Aanchal / Anshu / Sonali
Address:
HyperQuality India Pvt Ltd
34, Udyog Vihar
Phase IV
Gurgaon
Gurgaon - Haryana ,INDIA 122002
Telephone:
91-0124-4003482
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